Contact Us
Pre-CAS Simulator is an independent, unofficial practice tool and is not affiliated with, endorsed by, or connected in any way to Enroly Ltd, the official CAS Shield platform, any UK university, the UK Home Office, or UKVI. No legal dispute exists or is anticipated between this service and any of those organisations. This tool is for practice purposes only.
Email Support
For payment issues, account queries, refund requests, and general support.
admin@bigburry.comResponse Time
We aim to respond within 1–2 business days. Payment and access issues are prioritised and typically resolved within 2 hours.
Business Details
| Business Name | Precas |
| Product | Pre-CAS Simulator |
| admin@bigburry.com | |
| Country | India |
| Currency | Indian Rupee (INR) |
Tip: When emailing about a payment issue, always include your Razorpay Payment ID from your payment confirmation email. This helps us resolve your query much faster.
Common Queries
I paid but can't access the app — Refresh the page and log in again. If the issue persists, email us with your Payment ID and we'll activate your access within 2 hours.
I want a refund — See our Refund Policy and email us with your Payment ID.
My camera isn't working — Ensure you are using a supported browser (Chrome, Firefox, Safari, Edge) and have granted camera permissions when prompted.
I can't log in — Use the "Forgot password" option on the login screen, or email us for manual assistance.