Cancellation & Refund Policy
Pre-CAS Simulator is an independent, unofficial practice tool and is not affiliated with, endorsed by, or connected in any way to Enroly Ltd, the official CAS Shield platform, any UK university, the UK Home Office, or UKVI. No legal dispute exists or is anticipated between this service and any of those organisations. This tool is for practice purposes only.
This policy applies to all subscription purchases made on the Pre-CAS Simulator operated by Precas.
1. Nature of the Service
Pre-CAS Simulator is a digital service that provides immediate access to interview practice sessions upon payment confirmation. Because access is granted instantly, refunds are generally not offered once a payment is completed and access has been activated.
2. Cancellation
Each payment covers exactly 30 days of access from the date of payment. Access expires automatically at the end of the 30-day period. You will never be charged again unless you make a new payment manually.
3. Refund Eligibility
Refunds will be considered only where a verified technical failure prevented access to the Service for the majority of the subscription period, and where the issue was reported within 7 days of the payment date.
We will not issue refunds in the following circumstances:
- You changed your mind after purchasing
- You did not use the service during your subscription period
- Your device or browser does not support the webcam/microphone features
- You provided an incorrect email address at registration
- More than 7 days have passed since the payment date
4. How to Request a Refund
Email us at admin@bigburry.com with the subject "Refund Request" and include:
- Your registered email address
- Your Razorpay Payment ID (from the payment confirmation email)
- A description of the technical issue you experienced
We will respond within 5 business days. Approved refunds will be processed to the original payment method within 7–10 business days.
5. Failed or Duplicate Payments
If you were charged but did not receive access, or charged twice for the same period, contact us immediately at admin@bigburry.com. Such cases will be resolved promptly with a full refund of the incorrect charge.
6. Contact
For refund queries: admin@bigburry.com